Booking Information

We are excited and delighted to be welcoming you back to our Theatre.

Book with confidence. We will provide a refund of the ticket price if you are unable to attend due to Covid or self-isolating. Refund excludes processing /booking fee and postage costs so we recommend going paperless.  A note of your seat number and your booking reference is sufficient to gain entry on the night or to request your refund.  TicketSource charges a processing/booking  fee of 6.5% plus VAT on all tickets. This fee is paid by Chads from your ticket purchase and not passed on to you.  TicketSource does not refund this fee when a refund is processed so the refund you receive will be less this amount.

For your safety and comfort, the following measures will be in place on show nights:

• In line with the recent changes in Government guidance on face coverings we strongly recommend that masks are worn at all times whilst inside the building, including the auditorium, except whilst eating and drinking or you are exempt.  We kindly request you assist us by following this recommendation.
• We have increased the number of seats available in our refurbished bar.  Please aid social distancing  and minimise any congestion by taking a seat in the bar or going back to the auditorium once served.  For safety only cold drinks can be taken into the auditorium.
• Tea and Coffee payment will be contactless card or via a trust system for cash payment.
• Touch points will be regularly cleaned.
• Anti-bacterial hand sanitiser will be provided at various locations in the theatre.
• Our air conditioning system draws in fresh air from outside the auditorium which is mixed with any recirculated air and scrubbed via sanitised filters before it enters the auditorium.

For our first 2 shows in 2021 we will provide reduced seating capacity performances on the opening Saturday, the Tuesday and the final Saturday Matinee to aid social distancing.   

We will hold back some seats for shows in 2022 and will decide at a later date if reduced capacity performances continue or if we make all seats available.   We will continue to closely monitor the situation and adjust our procedures accordingly.